Refund policy
1. Refunds within 14 days
- For any purchase (a Gold pack, Lifetime Premium, a subscription's first payment or a renewal) you can ask for a full refund within 14 days of the payment, without giving a reason.
- Ask at paddle.net (find your order by the e-mail you paid with) or write to us at europbros@gmail.com with the e-mail used for the purchase and the order number.
- Paddle (the seller) refunds to the same payment method. The money usually arrives within 5–10 business days, depending on your bank or payment provider.
2. What happens after a refund
- Gold pack: the Gold from that pack is taken off your account (the balance never goes below zero).
- Lifetime Premium: Premium is switched off.
- Subscription: we refund the latest payment and Premium for that period ends.
3. Canceling a subscription
You can cancel a subscription at any time in the game (Profile, then Subscription, or "Manage subscription"). No further payments are taken, and Premium runs to the end of the period already paid. Canceling is not a refund: to get the latest payment back, ask for a refund as in point 1.
4. After 14 days
After 14 days we look at requests case by case, for example when a purchase was not delivered or the Game did not work for a long time. Write to us and we will answer within 14 days.
5. Your rights
This policy does not limit your statutory consumer rights. Details of the purchase and the seller: Terms, section 5a, and the Paddle buyer terms.